Cancellation and Refund Policy
Last Updated: 23 January 2024
Thank you for choosing AirVoice services provided by Orbitedge Broadband Private Limited. We understand that situations may arise where you need to cancel or seek a refund. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.
Cancellation Policy
1. Cancellation Request:
– To cancel your service, please contact our customer support team at [hello@airvoiceindia.com] or call [+91 6200 6800 52]. Ensure to provide your account details and reason for cancellation.
2. Cancellation Timeframe:
– Cancellation requests must be made within [3] days from the date of service activation for a full refund. After [3] days, cancellations may incur charges.
3. Service Disconnection:
– Upon cancellation, your service will be disconnected. Please note that any outstanding dues or charges must be settled before the cancellation is processed.
Refund Policy
1. Refund Eligibility:
– Full refunds are applicable within the specified cancellation timeframe. Refunds will not be provided for services used beyond this period.
2. Processing Time:
– Refunds will be processed within [7] business days after the cancellation request is approved.
3. Method of Refund:
– Refunds will be issued using the original payment method. If the original payment method is unavailable, alternative arrangements will be made.
4. Deductions and Charges:
– Refunds may be subject to deductions for any outstanding dues, usage charges, or equipment fees. These will be communicated during the cancellation process.
5. Refusal of Refund:
– Orbitedge Broadband Private Limited reserves the right to refuse refunds in cases of policy abuse, misuse, or any violation of the terms and conditions.
Exceptions
1. Non-Refundable Services:
– Certain services or fees may be non-refundable. These will be communicated at the time of purchase.
2. Hardware and Equipment:
– Charges for any hardware or equipment provided by AirVoice are non-refundable after a specified trial period. Please refer to the equipment terms and conditions for details.
Contact Us
If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team:
– Email: [hello@airvoiceindia.com]
– Phone: [+91 6200 6800 52]
– Address: [#103, 1st Floor, Devendra Plaza, Mahesh Nagar, Road No. 3, Near Magdhi Restaurant, Patna-24]
Orbitedge Broadband Private Limited reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Please review this policy regularly for updates.